Your Privacy Is Our Commitment

1Introduction

This Privacy Policy ("Policy") applies to all users of the rg77 platform's services. rg77 ("we", "us", or "the platform") is an online betting and casino service provider in Bangladesh, operating through the domain https://rg77.bar.

We believe that the privacy of our users is a fundamental right. The purpose of this Policy is to inform you with full transparency about how your information is collected, processed, stored, and protected. By using our platform, you are considered to have agreed to the terms of this Policy.

Please read this Policy carefully. If you have any questions, contact our support team.

2What Information We Collect

rg77 may collect the following categories of information to operate its services properly:

2.1 Information You Provide Directly

When you create an account on our platform or contact us, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment details (information required for bKash, Nagad, Rocket, Upay, or bank transfer)
• Document details provided for identity verification
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you browse or use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and device type
• Activity logs on the platform (login times, pages visited, transaction history)
• Information obtained through cookies and similar tracking technologies
• Referral source and site navigation patterns

2.3 Information Received from Third Parties

We may sometimes collect information from trusted third-party sources, such as identity verification agencies, fraud prevention services, and payment processors. This information is used solely to improve our service quality and ensure security.

3How We Use Your Information

rg77 uses collected information for the following purposes:

1. Account management and verification: Confirming your identity, verifying your age, and maintaining account security.
2. Service delivery: Providing betting, casino games, deposit, and withdrawal services.
3. Transaction processing: Completing your financial transactions securely.
4. Customer support: Resolving your questions and complaints.
5. Fraud prevention: Preventing unauthorized access, money laundering, and other illegal activities.
6. Legal compliance: Adhering to applicable laws and regulations.
7. Service improvement: Analyzing user experience to further improve the platform.
8. Communications: Sending important updates, security alerts, and service-related notifications.
9. Responsible gaming: Monitoring user gaming behavior to identify problematic gaming patterns and provide support.

4Cookie Policy

The rg77 website uses cookies and similar technologies. Cookies are small data files stored in your browser.

4.1 Types of Cookies We Use

• Essential cookies: Required for the core functionality of the platform. Without these, the site does not work properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect information to understand how users interact with the site.
• Security cookies: Used for fraud detection and account protection.

You can control most cookies by changing your browser settings. However, disabling essential cookies may mean that some platform features do not work properly.

5Data Sharing and Disclosure

rg77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

To operate our platform, we use trusted third-party services such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure providers, and identity verification services. These providers receive only the information necessary to carry out specific tasks and are required to follow their own privacy policies.

5.2 Legal Obligations

We may disclose information where we are legally required to do so, including in response to court orders, legal processes, or valid requests from government authorities.

5.3 Security and Fraud Prevention

Information may be shared with relevant authorities as necessary to protect platform security, prevent money laundering, and address fraudulent activity.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you before any such change takes place, and you will be presented with options before the new policy takes effect.

6Data Protection Measures

rg77 has put in place industry-standard technical and organizational measures to keep your information secure:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure servers: Our servers operate in accordance with the highest security standards.
• Access controls: Only authorized staff can access user information, and only as needed.
• Regular security testing: Regular system audits and tests are conducted to identify vulnerabilities.
• Firewall and intrusion detection: Advanced protection measures are active to prevent unauthorized access.
• Two-factor authentication: Two-factor authentication is available for additional account security.

While we are committed to maintaining the highest level of security, no method of data transmission over the internet or electronic storage is 100% secure. Should a security breach occur, we will promptly notify affected users.

7Data Retention

rg77 retains your information only for as long as necessary for the relevant purpose. When determining retention periods, we consider the following:

• Legal obligations (for example, financial transaction records must be kept for the period required by applicable law)
• The period during which the account remains active
• The need for dispute resolution or legal proceedings
• Fraud prevention and security maintenance purposes

After your account is closed, information will be securely deleted or anonymized following the period prescribed by applicable law.

8Your Data Rights

As an rg77 user, you have the following rights:

8.1 Right of Access

You may request at any time to know what information we hold about you and how it is being used.

8.2 Right to Rectification

You have the right to request correction of any information about you that is incomplete or inaccurate.

8.3 Right to Erasure

In certain circumstances you may request deletion of your personal information, though legal obligations may mean that some information cannot be deleted before the prescribed period has passed.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in relation to marketing communications.

8.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

To exercise any of the rights above, email [email protected] or contact us through our 24/7 live chat.

9Third-Party Links and Services

Our platform uses software from various game software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own privacy policies.

When accessing third-party services through our platform, we recommend reading the privacy policy of that party. rg77 is not responsible for the data practices of third parties.

10Protection of Minors

rg77 is intended only for persons aged 21 or over. We do not knowingly collect personal information from minors.

An age verification process must be completed during account registration. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us at [email protected].

11Privacy Policy Changes

rg77 reserves the right to update this Privacy Policy at any time. If significant changes are made to the Policy, we will take the following steps:

• The "Last Updated" date at the top of the Policy will be changed
• Registered users will be notified by email
• A special notice will be displayed on the platform

Continued use of the platform after the updated Policy is published will be considered your acceptance of the revised Policy. For significant changes, we may seek your explicit consent.

12Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us. Our privacy team will respond promptly to any request.