rg77 Responsible Gambling — your safety is our priority
Play for fun, not out of pressure. rg77 is committed to keeping you in control — deposit limits, time-outs, and self-exclusion tools are always within reach.
Let gambling be fun, not a worry
rg77 believes that online betting and casino games are a form of entertainment — when played mindfully. For some people, however, it can become a problem. Our responsible gambling policy is designed to help every player understand their own limits and get help when needed.
We want you to enjoy every session and leave with a smile. To that end, we provide a range of practical tools and resources to keep your experience safe and enjoyable.
Remember: Gambling carries financial risk. Never bet money you cannot afford to lose. Always set a budget before you play and stick to it.
Your tools for control
rg77 gives you full control over your play. Each of the features below is easily accessible from your account.
Deposit Limits
Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. A cooling-off period applies if you want to increase it.
Session Time Limits
Set a maximum duration for each gaming session. When the time is up, you will receive an automatic alert or the session will end. This helps you avoid spending too much time playing.
Self-Exclusion
If you feel gambling is having a negative impact on your life, you can block yourself from your account for a set period or permanently. This decision takes effect immediately.
Time-Out Break
Take a voluntary break of anywhere from 24 hours to 6 weeks. During this time your account will be completely inactive and no promotional messages will be sent to you.
Bet and Loss Limits
Set a maximum amount you are willing to lose within a given period. Once the limit is reached, betting stops automatically — no further bets can be placed.
24/7 Support Team
Reach our Bangla-speaking support team at any time. They are always ready via live chat or email at [email protected]. No question or concern is too small.
For players aged 21 and above only
rg77 verifies the age of every user at the time of registration. In line with Bangladesh law and our responsible gambling policy, we strictly ensure that no one under the age of 21 can play on our platform.
If you see a minor accessing this platform, or if a child or teenager is using your device, please notify our support team immediately.
How to protect minors
- Use a password lock on your device so children cannot gain access.
- Never share your login details with anyone — especially younger members of your household.
- Always log out after playing and do not save your password in the browser.
- Do not present gambling to children as normal entertainment.
- Use parental control software on shared or family computers.
Recognise the signs of problem gambling
Most people play for entertainment and enjoy it without any issues. In some cases, however, gambling can develop into an addiction. If you notice the following signs in yourself or someone close to you, it is important to take notice.
Behavioural signs
- Repeatedly placing bets to try to win back money already lost
- Spending more time or money than originally planned
- Trying to stop gambling but being unable to
- Hiding gambling activity from family or friends
- Placing bets instead of paying bills or covering essential expenses
Psychological and financial signs
- Feeling anxious or irritable when unable to play
- Seeing gambling as the only way to relieve stress
- Borrowing money or going into debt to place bets
- Neglecting work, studies, or family
- Being unable to sleep or concentrate when not gambling
Ask yourself: "Am I playing for fun, or to escape a problem?" — If the answer is the latter, it is time to seek help. rg77's support team is here for you in Bangla: [email protected] or directly via live chat.
How to use the protection tools
These tools can be activated at any time from rg77's account settings. There is no complicated process — just a few simple steps.
Log in to rg77
Access your account and click the profile icon in the top right corner. From there, go to "Account Settings" or the "Responsible Gambling" section.
Choose the tool you need
Select whichever option suits you — deposit limit, session time limit, loss limit, or time-out. There is a plain-language explanation next to each one.
Set your limit or time period
Enter the amount or duration that works for you. For deposit limits you can start from a minimum of ৳300. Reducing a limit takes effect immediately.
Confirm
After saving your settings you will receive a confirmation message. Self-exclusion may require email verification. If you run into any issues, let us know directly via live chat.
Get support if needed
If you have trouble changing your settings or want stronger restrictions, email [email protected] or reach out via live chat. Our team is ready to help in Bangla 24/7.
Top tips for responsible gambling
Follow these simple guidelines for a good experience at rg77.
- Set a budget before you start playing and stick to it strictly.
- Play with money set aside for entertainment, not from your salary or savings.
- Set a maximum time for each session — then take a break.
- Never play when you are angry, have been drinking, or are feeling tired.
- Do not place bigger bets to chase losses — this makes the problem worse.
- There is no guarantee of winning — every game is completely independent.
- Give proper time to family, friends, and hobbies alongside gambling.
- If you feel you are losing control, do not hesitate to seek help immediately.
The strongest way to keep yourself safe
Self-exclusion is a feature that lets you voluntarily close your account for a fixed period or indefinitely. It is not a sign of weakness — it is proof of the courage to make the right decision for your own wellbeing.
During self-exclusion, rg77 will not send you any advertisements, promotions, or bonus offers. Any remaining balance in your account will be kept safe and you can withdraw it once the period ends.
Important: Cancelling self-exclusion requires a mandatory cooling-off period. This measure is in place for your protection — to prevent decisions from being reversed in the heat of the moment.
Self-exclusion options
- Short-term break (1–7 days): Pause, rest, and clear your head.
- Medium-term break (1–6 weeks): Take a longer break and focus on other areas of your life.
- Long-term Self-Exclusion (6+ months): For serious issues, keep your account closed for an extended period.
- Permanent Exclusion: If you want to close your account permanently, please contact the support team.
Need help? rg77 is always here for you
For any concerns or issues, our Bengali-speaking support team is ready 24 hours a day, 7 days a week. Feel free to reach us via live chat or email.
Support Channels
Live Chat: 24/7 Instant Support
Service available in both Bengali and English